Refund Policy
This Refund Policy applies to fees paid to Adwizly for consulting, marketing, creative, and technology services unless a separate signed agreement states otherwise.
Last updated: August 31, 2026
Custom agreements take priority
If you have a signed proposal, statement of work, or master services agreement with Adwizly, the payment and refund terms in that document govern your engagement.
Retainers and monthly services
Monthly retainers are billed in advance for the upcoming service period. Fees for work already delivered, ad account management time, or committed media/production resources are generally non-refundable.
If you cancel a retainer, cancellation takes effect at the end of the current billing cycle unless otherwise agreed in writing.
Project-based work
Deposits and milestone payments for fixed-scope projects are non-refundable once work has commenced, including discovery, strategy, design, development, or campaign setup.
If Adwizly has not yet started deliverables for a paid milestone, a partial refund may be considered at our discretion.
Third-party and pass-through costs
Amounts paid on your behalf to advertising platforms, software vendors, freelancers, stock assets, domains, hosting, or other third parties are non-refundable by Adwizly once spent or committed.
Service issues
If you believe services were not delivered as agreed, contact us promptly at info@adwizly.com with details. We will review the concern in good faith and work toward a fair resolution, which may include corrective work or a credit rather than a cash refund.
Chargebacks
If you initiate a chargeback without first contacting us to resolve the issue, we may pause active work and recover reasonable administrative costs where permitted by law and payment network rules.
How to request a review
Email info@adwizly.com with your company name, invoice reference, and a description of your request. We aim to respond within five business days.